Main Duties and Responsibilities:
Network & Administration
- Lead the design, deployment, and optimization of Cisco-based network infrastructure across Kurdistan sites.
- Monitor network performance, troubleshoot issues, and implement proactive solutions to ensure high availability and security.
- Manage firewalls, VPNs, switches, routers, and wireless systems with a focus on scalability and redundancy.
- Maintain network documentation, topology maps, and configuration standards.
Microsoft 365 & Office 365 Services
- Administer and support Microsoft 365 services, including Exchange Online, SharePoint, Teams, OneDrive, Intune, and Azure AD.
- Provide advanced support for Office 365 applications and integrations with other enterprise systems.
Systems & Infrastructure
- Oversee Windows Server environments, Active Directory, DNS, DHCP, and virtualization platforms (e.g., Hyper-V or VMware).
- Ensure system backups, disaster recovery plans, and business continuity strategies are in place and tested.
- Collaborate with cybersecurity teams to enforce best practices and respond to threats.
Implement and manage security measures to protect sensitive data and IT infrastructure.
End-User Support
- Provide technical support to end users, including software installation, troubleshooting, and resolving hardware issues.
- Guide users through problem-solving steps and ensure the timely resolution of technical problems.
- Maintain records of issues and solutions to identify trends and prevent future problems
- Guide and mentor junior IT staff and coordinate with cross-functional teams for project execution.
- Support IT operations in remote sites and ensure consistent service delivery across all Kurdistan locations.
Requirements:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Minimum 7 years of experience in IT systems and network administration.
- Proven experience managing Cisco networks and Microsoft 365 environments.
- Strong understanding of enterprise networking protocols, security frameworks, and cloud services.
- Excellent troubleshooting, documentation, and communication skills.
- Ability to work independently and lead technical initiatives.
- Cisco Certified Network Professional (CCNP) or higher.
- Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert.
- CompTIA Security+ or equivalent cybersecurity certification.
- ITIL Foundation or other IT service management credentials (optional but beneficial).
Working Conditions:
Office-based- 5 days/week
Only qualified candidates will be contacted.