Main Duties and Responsibilities:

• Oversee the day-to-day operations of the travel agency, ensuring smooth and efficient processes.
  
• Ensure compliance with all legal and regulatory requirements in the travel industry.
  
• Supervise and support all departments, including sales, customer service, reservations, and marketing.
  Implement and maintain internal policies and procedures to optimize operational efficiency.
  
• Lead, motivate, and manage a diverse team of employees.
  
• Hire, train, and evaluate staff performance.
  
• Foster a positive, customer-focused work environment.
  
• Develop and implement staff training programs to enhance team knowledge and skills.
  
• Develop and manage the agency’s budget, ensuring financial goals are met.
  
• Monitor financial performance, including revenues, expenses, and profitability.
  
• Provide regular financial reports and recommendations for improvements to management.
  
• Negotiate with suppliers, vendors, and travel partners to secure competitive pricing.
  
• Ensure high levels of customer satisfaction by maintaining excellent service standards.
  
• Address customer concerns or complaints promptly and professionally.
  
• Develop and maintain relationships with key clients, travel partners, and suppliers.
  
• Monitor client feedback and implement improvements based on customer needs and trends.
  
• Oversee the development and execution of marketing strategies to attract new clients and retain existing ones.
  
• Identify new market opportunities and work on expanding the agency's offerings.
  
• Collaborate with marketing teams to create promotional materials, online content, and social media strategies.
  
• Stay up-to-date with industry trends and competitors to ensure the agency remains innovative and competitive.
  
• Drive sales growth by developing and executing sales strategies.
  
• Monitor sales performance and develop programs to improve sales results.
• Set and track performance goals for the sales team.
  
• Ensure the effective use of customer relationship management (CRM) tools to drive sales and customer retention.
  
• Develop and execute strategic plans to grow the agency’s business, including expanding service offerings and increasing market share.
  
• Set short- and long-term business goals and objectives.
  
• Regularly review and adjust strategies based on market trends, customer feedback, and internal performance.

Requirements:

• Bachelor’s degree in Business Administration, Hospitality, Tourism, or a related field.
  
• Minimum of 5 years of experience in a managerial or leadership role in the travel or tourism industry.
  
• Proven experience in managing teams, developing business strategies, and driving sales.
  
• Knowledge of travel systems, booking platforms, and customer relationship management tools.
  
• Strong leadership and team-building abilities.
  
• Excellent communication, negotiation, and interpersonal skills.
  
• Financial management and budgeting skills.
  
• Ability to analyze market trends and customer data.
  
• Problem-solving and conflict-resolution skills.
  
• Proficiency in Microsoft Office Suite and travel industry-specific software (e.g., Amadeus, Sabre, or Galileo).
  
• Excellent communication skills in Kurdish, English, and Arabic languages.

Working Conditions:

5 days per week, 9 hours per day (8 am-5 pm)

Only Qualified Candidates will be contacted.